Terms and Conditions

Effective Date: 01 October 2022

Welcome to Niaz Support (“we,” “our,” or “us”). By accessing or using our website, www.niazsupport.org (the “Site”), and our services, you agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our Site and the purchase of customized wheelchairs or ScholarCare gift cards as gifts for recipients in Pakistan. If you do not agree to these Terms, please do not use our Site or services.

1. General Terms

1.1 Eligibility:
By using our Site and services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our services on behalf of another individual, organization, or entity, you represent that you have the authority to bind such individual, organization, or entity to these Terms.

1.2 Amendments:
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our Site. Your continued use of our Site and services after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Orders and Customization

2.1 Order Placement:
When you place an order for a customized wheelchair or a ScholarCare gift card on our Site, you agree to provide accurate and complete information. It is your responsibility to ensure we obtain the necessary body measurements directly from the recipient for the wheelchair customization and to provide the correct details for ScholarCare gift cards for the child’s educational and healthcare needs.

2.2 Customization Process:
Each wheelchair is custom-made based on the specific body measurements we obtain from the recipient. The customization process is tailored to meet the recipient’s needs, ensuring optimal comfort and usability. For ScholarCare gift cards, we ensure that they are aligned with the educational or health sponsorship needs of children whose parents are living with disabilities.

2.3 Delivery:
Customized wheelchairs will be delivered directly to the recipient within 4-6 weeks from the time the order is placed. ScholarCare gift cards are electronically managed by the Niaz Support team for education and healthcare support. Upon successful order and delivery of the gift, a video capturing the moment of delivery for the wheelchair or a confirmation email for the gift card will be sent to the gifter as a token of gratitude.

2.4 Acknowledgment of Gifters:
If you choose to provide the gifter’s name at the time of order placement, this name may be engraved or displayed on the customized wheelchair. By providing this information, you confirm that you have the gifter’s consent to include their name.

3. Pricing and Payment

3.1 Pricing:
All prices displayed on our Site are in PKR and are subject to change without notice. The price of the customized wheelchair or ScholarCare gift card includes all applicable taxes and fees, unless otherwise stated.

3.2 Payment:
Payment for orders must be made in full at the time of placing the order. We accept payments through debit/credit card, bank transfer, Apple Pay, Google Pay, Western Union, Remitly, Zelle, and Interac e-transfer. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

3.3 Currency Conversion:
If you are making a payment from outside of Pakistan, currency conversion rates and additional fees may apply, depending on your financial institution.

4. Shipping and Delivery

4.1 Shipping:
We offer delivery services within Pakistan for customized wheelchairs, which are sent directly to the recipient. Delivery times may vary based on the recipient’s location and other factors beyond our control. ScholarCare gift cards are managed electronically, with no physical shipping required.

4.2 Delivery Video:
As a token of gratitude, a video of the wheelchair being delivered to the recipient will be sent to the gifter. For ScholarCare gift cards, a confirmation email and video will be sent to the gifter upon successful delivery.

5. Refund, Return, and Maintenance Policy

5.1 Non-Refundable and Non-Returnable:
Due to the customized nature of the wheelchairs and ScholarCare gift cards, all sales are final. Once an order is placed and customization has begun, it cannot be canceled, refunded, or returned. We strongly recommend that you carefully review all details before finalizing your order.

5.2 Free Maintenance:
We are committed to ensuring the long-term usability of our customized wheelchairs. We offer free-of-cost maintenance services to address any issues that may arise with the wheelchair after delivery. Maintenance services are provided at our discretion and may include repairs or adjustments as needed.

6. Privacy and Data Protection

6.1 Privacy Policy:
Your use of our Site and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Site and services, you consent to the collection and use of your information as described in the Privacy Policy.

7. Limitation of Liability

7.1 No Liability for Errors:
We strive to ensure that all information on our Site is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information provided. We are not liable for any errors, omissions, or inaccuracies in the information provided on our Site.

7.2 Limitation of Damages:
To the maximum extent permitted by law, Niaz Support and its affiliates, honorary founder, directors, and ambassadors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with your use of our Site or services.

7.3 Maximum Liability:
In no event shall our total liability to you for all damages, losses, and causes of action arising out of or in connection with these Terms or your use of our Site or services exceed the amount paid by you for the customized wheelchair or ScholarCare gift card.

8. Indemnification

You agree to indemnify, defend, and hold harmless Niaz Support and its affiliates, founder, directors, and ambassadors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of our Site or services, your violation of these Terms, or your violation of any rights of another.

9. Governing Law and Dispute Resolution

9.1 Governing Law:
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

9.2 Dispute Resolution:
Any dispute arising out of or in connection with these Terms or your use of our Site or services shall be resolved through binding arbitration. The decision of the arbitrator shall be final and binding on both parties.

10. Miscellaneous

10.1 Entire Agreement:
These Terms constitute the entire agreement between you and Niaz Support regarding your use of our Site and services and supersede any prior agreements or understandings, whether written or oral.

10.2 Severability:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Waiver:
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at [email protected].