Privacy Policy
Effective Date: October 01, 2022
At Niaz Support (“we,” “our,” or “us”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, www.niazsupport.org(the “Site”), and use our services, including customized wheelchair orders and the ScholarCare Gift Card program. By using our Site and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you interact with our Site or place an order, we collect personal information necessary to process and fulfill your request. This may include:
Name – To identify and communicate with you.
Contact Information – Including country, city, state, email address, and phone number, for communication regarding your order.
Gifter’s Name – If applicable, to be embossed or displayed on the customized wheelchair. For the ScholarCare Gift Card, we collect the gifter’s information solely for communication regarding the order and updates on the sponsored child’s progress.
1.2 Non-Personal Information
We may collect non-personal information such as browser type, device details, IP address, and browsing behavior using cookies and similar technologies. This helps us enhance user experience and improve the functionality of our services.
2. Use of Collected Information
2.1 Order Processing
We use the information provided to process and fulfill your orders, including customized wheelchairs and ScholarCare Gift Cards.
2.2 Communication
We use your contact details to send order confirmations, delivery updates, and other relevant communications. In the case of ScholarCare Gift Card orders, we communicate exclusively with the gifter for order-related updates.
2.3 Acknowledgment of Gifters
If you provide a gifter’s name, we use it only for acknowledgment purposes on the customized wheelchair.
2.4 Legal Compliance
We may disclose your information when required by law or to protect our rights, property, safety, or that of others.
3. Disclosure of Information
3.1 Third-Party Service Providers
We do not sell or share your personal information with third-party marketers. Information is shared only with service providers (e.g., shipping partners) who require it to fulfill specific services on our behalf.
3.2 Legal Obligations
We may disclose personal information if legally required, such as in response to a subpoena, court order, or other legal processes.
4. Data Security
4.1 Security Measures
We implement industry-standard measures to protect your information, including secure socket layer (SSL) technology and data encryption.
4.2 Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize the data.
5. Your Rights and Choices
5.1 Access and Correction
You may request access to or correction of your personal data by contacting us at [email protected].
5.2 Opt-Out
To stop receiving promotional emails, you can reply with “UNSUB.” However, you may still receive essential transactional communications regarding your order.
6. Refund, Return, and Maintenance Policy
6.1 Non-Refundable and Non-Returnable
Due to the customized nature of our wheelchairs—tailored to individual measurements—all products are non-refundable and non-returnable. Each order is thoroughly reviewed before processing.
6.2 Free Maintenance
We offer free maintenance services for all customized wheelchairs, ensuring long-term satisfaction and continued mobility for the recipient.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect information from minors. If we discover such data, we will promptly delete it.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will take effect upon posting on our Site. We recommend checking this policy periodically to stay informed about how we handle your data.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
By using our Site and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.