Effective Date: 22 Aug 2024

Niaz Support (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information when you visit our website, www.niazsupport.org (the “Site”), and when you place orders for customized wheelchairs through our services. By using our Site and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information:
When you place an order on our Site, we collect personal information necessary to fulfill the order, including:

• Name: To identify and contact you.
• Contact Information: Including country, city, state, email address and phone number, for communication regarding your order.
• Gifter’s Name: If provided, this name will be embossed or displayed on back of the wheelchair.

1.2 Non-Personal Information:
We may also collect non-personal information, such as browser type, device information, IP address, and browsing history, through cookies and similar technologies. This information is used to improve our services and enhance user experience.

2. Use of Collected Information

2.1 Order Processing:
We use the personal information you provide to process and complete your order. 

2.2 Communication:
We may use your contact information to communicate with you about your order, including order confirmations, shipping updates, and any inquiries or issues that may arise.

2.3 Acknowledgment of Gifters:
If the gifter’s name is provided on the order form, this name will be used solely for acknowledgment purposes on the customized wheelchair.

2.4 Legal Compliance and Protection:
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose information to protect our rights, property, and safety, as well as those of our users and others.

3. Disclosure of Information

3.1 Third-Party Service Providers:
We do not share your personal information with third parties.

3.2 Legal Obligations:
We may disclose your personal information if required by law, such as in response to a subpoena or other legal process, or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

4.1 Security Measures:
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments.

4.2 Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely dispose of personal information when it is no longer needed.

5. Your Rights and Choices

5.1 Access and Correction:
You have the right to access and correct the personal information we hold about you. You may update your information by contacting us at [email protected].

5.2 Opt-Out:
You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications. However, you may still receive non-promotional emails related to your orders.

6. Refund, Return and Maintenance Policy

6.1 Non-Refundable and Non-Returnable:
Given the customized nature of the wheelchairs we provide, based on specific body measurements of the recipient, these products are non-refundable and non-returnable. We strongly collect all details and measurements of the gift recipient and carefully review before placing an order.

6.2 Free Maintenance:
To ensure the long-term usability of our customized wheelchairs, we offer free-of-cost maintenance to the users. This service is provided to address any issues that may arise with the wheelchair after delivery, ensuring continued satisfaction and mobility for the recipient.

7. Children’s Privacy

Our services are not directed to gifters under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

This Privacy Policy is governed by the laws. By using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.